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Features Sales Force Automation | Customer Support & Service | Marketing Automation | | Lead Management | Trouble Tickets | Campaign Management
| Account & Contact Management | Knowledge Base | Mass Mailing | Opportunity Management | Customer Self Service | E-mail Templates | Sales Quotes | Online Knowledge Base | Mail Merge Templates | | | | | Inventory Management | Activity Management | Productivity Add-ons | | Products Catalog | To Dos, Meetings & Calls | Email Client | Price Books | Recurring Events | Outlook Plug-in | Vendor Management
| Shared Calendar | Office Plug-in | Purchase Orders | Activity History | Thunderbird Extension | Sales Orders | E-mail Notifications | Customer Portal | Invoices | Notes | RSS Feeds | | | | | Reports & Dashboards | Product Customization | Security Management | | Key Metrics | Custom Fields (10 different data objects) | User Management | Customizable Reports | Pick Lists | Profiles | 20 Pre-built Reports | Custom List Views | Roles | 20 Pre-built Dashboards | Drag & Drop Modules | Groups | Report Folders | Currency customization
| Organization-level Access Control |
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